Hungrybite
These terms of use (including all other terms, policies, notices, guidelines, and forms referenced herein or otherwise available on the Platform or by hyperlink) ("Terms") govern your use of the websites and mobile applications provided by our company (trading as Hungrybite, referred to as "Hungrybite", "we" or "us") (collectively the "Platform"). The "Services" we provide or make available include (a) the Platform, and (b) the services provided by the Platform and/or by Hungrybite and made available through the Platform. Any new features added to the Services are also subject to these Terms. These Terms govern your use of Services provided by Hungrybite.
Please read these Terms carefully. By accessing and using the Platform, you agree that you have read, understood, and accepted the Terms and consent to the processing of your personal data in accordance with the terms set out in the Privacy Policy (accessible via the Platform). If you do not agree with the Terms, please do not access or use the Platform or the Services.
The Platform may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.
Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who, by accepting these Terms, agree to take responsibility for your actions and any charges associated with your use of the Platform and/or purchase of Goods (as defined below). If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platform immediately.
You agree and acknowledge that, as part of Hungrybite's policy and/or whenever deemed necessary, Hungrybite and/or any third party engaged by Hungrybite may conduct Background Checks on you on an ongoing basis, without further reference or notice to you. "Background Checks" includes, without limitation, government or financial sanctions, civil or criminal litigation activities, and adverse news. If Hungrybite, in its sole discretion, is not satisfied with the results of the Background Checks, Hungrybite may terminate your Hungrybite account and/or use of the Platform.
Hungrybite reserves the right to change or modify these Terms (including any additional terms and conditions or policies published on the Platform and incorporated into these Terms) at any time. It is your responsibility to review the Terms regularly. You will be deemed to have agreed to the amended Terms (whether or not reviewed by you) by your continued use of the Platform following the date on which the amended Terms are posted.
All photos and images of the Goods shown on the Platform are for illustrative purposes only and may differ from the actual Goods.
Depending on which Platform you access and use, these Terms form the contract between you and our company (trading as Hungrybite), operating in United Kingdom.
Through our Platform, Hungrybite connects you to vendors ("Vendors") to order a variety of goods including prepared meals, catering, beverages, non-prepared food, and miscellaneous non-food items (collectively "Goods") for delivery. When you place an order for Goods from our Vendors ("Order"), Hungrybite acts as a facilitator on behalf of the Vendor to process and conclude the Order and for either Hungrybite or the Vendor to deliver your Order to you. Vendors may be operated by third parties, affiliates, or Hungrybite. Where Vendors are operated by third parties, we are authorized to accept payment and any applicable taxes on their behalf.
For customer support, you may reach out via the Help Center on the Platform or email support@hungrybite.co.uk.
You must register for a Hungrybite account ("Hungrybite Account") to use the Platform. Registration requires personal information including full name, valid email, mobile number, and a password ("User's Details"). We may request further documentation to comply with legal obligations. OTPs may be sent via SMS, messaging platforms, or similar apps. You are responsible for keeping your password and OTP confidential. All Orders placed under your account are your responsibility unless fraud occurs without your fault.
Hungrybite is not liable for delivery issues caused by incomplete, incorrect, or missing information. You must provide complete, accurate, and truthful information for proper order processing.
You may request account deletion via email. Hungrybite may restrict, suspend, or terminate your account if we reasonably believe that:
Prohibited activities include, but are not limited to:
Hungrybite may investigate, remove content, or suspend user accounts for violations.
All trademarks, logos, images, and service marks on the Platform or in marketing materials are owned by Hungrybite or third parties who authorized us ("Trademarks"). You may not use them without prior written consent. Use of Platform content is at your own risk.
Some Goods have age or legal restrictions. By ordering, you confirm compliance with the law.
Purchases are allowed only for statutory age. Hungrybite, Vendors, and delivery staff may request age verification and refuse delivery if requirements are not met.
Orders are confirmed via email. Prices may include applicable taxes and delivery fees.
Certain Vendors require a minimum order value ("MOV"). If not met, you may pay the difference or add more Goods.
Hungrybite and Vendors will try to comply, but cannot guarantee all special requests.
Hungrybite does not guarantee allergen-free Goods. Contact Vendors directly for dietary concerns.
Orders may be subject to additional Vendor terms.
You must provide accurate delivery details, confirm information, and complete payment to place an Order.
Orders may be cancelled via Help Center if not yet accepted by the Vendor.
Refunds are subject to Vendor acceptance and payment method. Hungrybite may issue refunds to your Hungrybite account or original payment method.
Hungrybite may cancel Orders or suspend accounts if fraudulent activity is suspected.
Prices are in GBP and may include applicable taxes.
Fees apply unless Pick-Up is selected or promotions are used.
Include online payments (Visa, Mastercard, Google Pay, PayPal, Apple Pay) or Cash-on-Delivery where available.
Promotions, credits, or vouchers may be applied as allowed.
Vendors deliver in designated areas. Availability may vary.
Delivery times are estimates and subject to delays beyond our control.
Orders may be cancelled without refund if delivery fails due to customer issues.
Report issues to customer support. Compensation may be offered at Hungrybite's discretion.
Collecting Orders from Vendors is allowed where available. Delays caused by you may result in forfeiture of Goods.
Vendors delivering directly are solely responsible for the Order. Hungrybite bears no liability.
Promotions, vouchers, and gift cards are subject to availability, restrictions, and validity. Hungrybite may modify, revoke, or void them at any time without notice. They are non-transferable and non-refundable.
Hungrybite does not guarantee uninterrupted, secure, or error-free access.
To the extent permitted by law, Hungrybite is not liable for indirect, special, incidental, or consequential damages.
Vendors are responsible for Goods' quality and delivery. Hungrybite is not liable for Vendor actions or omissions.
Vendors are solely responsible for preparation, quality, and delivery of Goods.
Your personal data is processed according to these Terms and Hungrybite's Privacy Policy.
You indemnify Hungrybite for claims arising from your use of the Platform, Services, or breach of these Terms.
Hungrybite is not responsible for third-party content linked on the Platform.
Hungrybite may terminate, suspend, or delete your account at its discretion, including for policy violations or unsatisfactory Background Checks.
Hungrybite may amend Terms at any time. Continued use constitutes acceptance.
Invalid provisions do not affect remaining Terms.
These Terms are governed by the laws of United Kingdom. Disputes are subject to United Kingdom courts.
For questions, reach us via Help Center or support@hungrybite.co.uk.
In disputes, the English version of these Terms prevails.
Purchases from Shops on the Platform are subject to these Terms and any additional Vendor-specific rules. Hungrybite may limit quantities, and prices may vary based on actual weight.
Optional tips may be given to delivery riders. Tips are refundable only if the Order is cancelled before delivery.
Hungrybite offers delivery of items from pick-up to drop-off locations via riders. Users must provide accurate details and comply with laws. Prohibited items include hazardous, illegal, or restricted goods. Hungrybite is not liable for loss or damage beyond specified limits.
Subscription services may be offered on the Platform. Users agree to applicable subscription terms.
Priority Delivery assigns a rider exclusively to your Order. Times are estimates. Hungrybite is not liable for losses arising from opting into this service. Terms may be modified or withdrawn at any time.